Choose Your Membership

Frequently Asked Questions

• What's included in the Core plan?
  • 75 on-demand courses
  • Core Library (foundational courses)
  • 7 industry-specific learning paths
  • Digital course certificates (QR-verifiable)
  • Certificate sharing on LinkedIn
  • 30-day money-back guarantee (annual plans)

  
  

• What's included in the Professional plan?
  • 200+ on-demand courses and live workshops
  • Everything in Core, plus:
  • Professional Library (advanced courses)
  • 17 advanced industry-specific learning paths
  • Live workshops with subject-matter experts
  • Early access to newly released courses
  • Priority updates aligned with industry codes and standards
• What's included in the Enterprise plan?
  • 200+ on-demand courses and live workshops
  • Everything in Professional, plus:
  • Customised learning paths aligned to projects and standards
  • Dedicated program manager
  • Monthly progress and engagement reports
  • Single sign-on (SSO)
  • Team competency tracking
  • Deployment support
• How long does my subscription last?

  Subscriptions run monthly or annually from the date of purchase and renew automatically unless cancelled before the renewal date.

  
  

• Can I cancel my subscription anytime?

  Yes. You can cancel anytime from your account settings. Your access continues until the end of your current billing period.

  
  

• What happens to my progress if I cancel?

  Your course progress and certificates are preserved. If you reactivate your subscription later, you'll resume where you left off.

  
  

• Can I pause my subscription temporarily?

  No. Subscriptions cannot be paused. However, all content is self-paced, so you can work through courses on your own schedule during active months.

  
  

• Can I access courses anytime?

  Yes. All content is available 24/7, so you can work through the material at your convenience.

  
  

• Do I get access to new courses released during my subscription?

  Yes. New courses and updates released during your active subscription are included at no additional cost.

  
  

• Can I upgrade from an individual to a team plan?

  Yes. Contact our team to upgrade. We'll transfer your progress and credit the remaining value of your current subscription toward the new plan. Contact us at support@EngineeringTrainer.com.

  
  

• Can I upgrade from Core to Professionals plan?

  Yes. Contact our team to upgrade. We'll transfer your progress and credit the remaining value of your current subscription toward the new plan. Contact us at support@EngineeringTrainer.com.

  
  

• Can I upgrade from Professional to Enterprise plan?

  Yes. Contact our team to upgrade. We'll transfer your progress and credit the remaining value of your current subscription toward the new plan. Contact us at support@EngineeringTrainer.com.

  
  

• Are the courses aligned with specific codes and standards?

  Yes. Courses reference and align with industry codes, such as ASME, EN, and other applicable standards for each domain.

  
  

• Can I request specific topics or courses?

  Yes. We welcome course requests from subscribers. While we can't guarantee every request will be developed, subscriber input directly influences our content roadmap. Contact us at support@EngineeringTrainer.com.

  
  

• Can I download course videos?

  No. Videos are available for streaming only. Most courses include downloadable materials such as slides, calculation sheets, and reference documents.

  
  

• How do certificates work?

  You receive a digital certificate after completing each course. Certificates are QR-verifiable and can be shared on LinkedIn or included in professional profiles.

  
  

• Do certificates expire or require renewal?

  No. Certificates earned through EngineeringTrainer do not expire and require no maintenance fees.

  
  

• Are there any additional fees to maintain my certification?

  No. Certifications earned through EngineeringTrainer do not expire and do not require additional fees for maintenance. We routinely review our certification standards to ensure they remain relevant and up to date with industry practices.

  
  

• Which payment methods do you accept?

  We accept major credit and debit cards, PayPal, and bank transfers. Invoices are available for company payment processing.

  
  

• What currency are plans priced in?

  All plans are priced in EUR (€) or USD ($). Your bank will convert to your local currency at the current exchange rate.

  
  

• Can we get a quote before purchasing?

  Yes. For Professional and Enterprise plans, contact us at sales@engineeringtrainer.com and we'll provide a detailed quote.

  
  

• What if the platform doesn't meet my needs?

  Annual plans include a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of purchase for a full refund.

  
  

• What's your refund policy?

  Annual plans include a 30-day money-back guarantee. Monthly plans are non-refundable but can be cancelled anytime.

  
  

• Still have questions?

  Contact us at support@EngineeringTrainer.com.